In response to recent social media claims of improper billing practices, STELCO has assured its customers that it will adhere strictly to its protocol of taking meter readings before issuing electricity bills. The company emphasized that no bills would be sent out without proper meter readings.

The statement comes after reports surfaced online alleging that some customers had received bills without accurate meter readings, in apparent violation of the company's established norms. STELCO, with a service history spanning 75 years, expressed its commitment to maintaining high standards of service and transparency.

STELCO highlighted that its employees work diligently to provide reliable electricity services, including regular meter readings, bill preparation, and customer service. The company reassured the public that it would continue to uphold these practices and not deviate from them.

STELCO invited relevant agencies to review its billing practices to ensure compliance and transparency. The company reiterated its pledge to uphold its long-standing reputation for integrity and reliable service.